Terms of
Service

These Terms of Service govern access to and use of IAssistance, a conversational infrastructure platform operated by an independent service provider based in Argentina.

By accessing or using IAssistance, you agree to be bound by these terms. If you do not agree, do not use the service.

IAssistance provides an extensible conversational runtime that connects messaging channels — including WhatsApp, Instagram, and Facebook Messenger — with programmatic micro-backends built around each client's specific business logic.

The platform is intended for businesses, agencies, and technical operators who need to execute structured operational processes through conversational interfaces. It is not a chatbot builder, a CRM, or a consumer-facing messaging application.

Platform operator. IAssistance provides the conversational runtime infrastructure, hosting, messaging platform integrations, and the operational interface.

Clients. Businesses, agencies, or technical integrators who access the platform through authenticated accounts. Clients are responsible for the business logic implemented in their micro-backends, the services and integrations they connect, and the operational use of the platform.

End users. In some cases, clients use IAssistance to manage communications with their own customers through supported messaging channels. End users interact with client-operated systems, not directly with IAssistance. The client is solely responsible for its relationship with its end users, including applicable data protection obligations.

In cases where IAssistance is used directly without an intermediary client layer, the user assumes the responsibilities described above for clients.

You agree not to use the platform to:

• —Violate any applicable laws or regulations.
• —Send unsolicited communications or spam through supported messaging channels.
• —Process data without obtaining required consents from end users.
• —Interfere with or disrupt the platform infrastructure or other clients.
• —Reverse engineer or extract proprietary components of the platform.
• —Use the platform in ways that violate the terms of service of integrated messaging providers, including Meta platforms.

The platform integrates with messaging services operated by third parties, including Meta Platforms, Inc. Use of these integrations is subject to the applicable terms and policies of those providers, including the Meta Platform Terms and the WhatsApp Business Policy.

Clients are responsible for ensuring their use of messaging integrations complies with the requirements of the relevant messaging provider, including obtaining required opt-ins from end users and respecting message type restrictions.

IAssistance does not guarantee uninterrupted access to third-party messaging platforms and is not responsible for changes to those platforms' APIs, policies, or availability.

The platform infrastructure, runtime, interface, and associated components are proprietary to the platform operator. No rights are transferred to clients beyond the right to use the service as described in these terms.

Business logic implemented in micro-backends is developed by the platform operator based on client specifications. Clients retain ownership of the underlying business rules, data, and operational requirements that define that logic.

The platform is provided as-is. The operator does not warrant uninterrupted or error-free operation and is not liable for indirect, incidental, or consequential damages arising from use of the service.

The operator's total liability for any claim arising from use of the platform shall not exceed the amount paid by the client in the three months preceding the claim.

Data you upload to the platform or that is generated by your use of it (contacts, conversations, messages, attachments, per-message results and your agents' configuration and code) belongs to you. IAssistance processes it only to provide the service and does not use it to train AI models.

You can download your data at any time from the dashboard, at no cost and without contacting us, in the open, versioned formats described on the Your data page. Credentials such as API keys and third-party tokens are not exported.

You can delete all the data of one of your contacts from the dashboard when they ask you to. Deletions are logged without the contact's data.

For personal data of your end users, you act as the controller and IAssistance as your processor. IAssistance processes that data only on your documented instructions, which are these terms and the configuration you set in the platform.

IAssistance relies on the third-party processors listed on the Your data page, with their retention periods, and binds them to data protection obligations equivalent to these. We will notify you of a personal data breach affecting your data without undue delay.

If an end user contacts IAssistance directly about their data, we forward the request to you.

Either party may terminate access to the platform at any time. The operator reserves the right to suspend or terminate accounts that violate these terms or the terms of integrated third-party providers.

You can close a workspace, or an agency with all its workspaces, from the dashboard. By default the service keeps working for 30 days, then channels are disconnected and the dashboard becomes read-only for 30 more days while you can still export everything, and then all the data is deleted. You can cancel until then. You can also choose to delete everything immediately. When the service ends for any other reason, the same 30 + 30 day cycle applies from that date.

At the end, IAssistance deletes the data from its production systems, revokes the access you granted on Meta and Google where possible, and sends the admins a deletion receipt. Encrypted backups are deleted by rotation within 14 days. We keep a record of the closing without your contacts' data, and billing records for as long as the law requires.

These terms are governed by the laws of the Argentine Republic. Any disputes arising from these terms shall be subject to the jurisdiction of the ordinary courts of the City of Buenos Aires, Argentina.

For questions regarding these terms, contact us at legal@iassistance.app