Your data
and how to leave

Your conversations, your contacts and your agents are yours. You can download all of them at any time from the panel, in open formats, without writing to us. You can close your workspace or your agency whenever you want: everything keeps working for 30 days while you move, then there are 30 more days to recover anything, and then everything is deleted. You get a receipt by mail.

Workspace export. From the workspace settings, an admin of the workspace or of its agency can request a full export. It is prepared in the background and the admin gets a mail with a download link that expires after 7 days. It contains every contact, every conversation with all its messages in order, the audio and files attached to them, the documents the agent sent, and the results of each message (category, who answered: the AI, a person or the system).

Agent package. From the agent's page, you can download the agent as a package: its settings, instruction, Python code, examples, evaluation criteria and version history. The package can be imported into another iAssistance workspace to create a copy of the agent.

Not included: the platform's internal instructions and diagnostics, embeddings (they are rebuilt from the examples), aggregated metric dashboards and Playground test sessions. Credentials never leave the platform: secret variables and API keys go out empty and are listed as "to reconnect".

Both files are ZIP archives. Text is UTF-8 and dates are ISO 8601 in UTC. Each archive has a manifest.json with its format version and the SHA-256 checksum of every file, and a README.md describing its contents. When a format changes we raise its version and document the change here; an import accepts every version up to the current one.

Workspace export, version 1

• contacts/contacts.csv, contacts/contacts.json — one contact per channel and platform id (WhatsApp number, Instagram or Messenger id, web widget visitor) with name, number of conversations, first and last activity and tags
• contacts/buyers.csv — buyers loaded for the web widget, when there are any
• conversations/<id>.json — each conversation with its channel, contact, status, tags, the data collected by the agent and all its messages in order, each with role, origin, content, categories and attachment
• conversations/messages.csv — the same messages in one table, for a spreadsheet
• media/<message_id>.<ext> — audio and files attached to messages; the transcription of an audio is the message content
• documents/... — documents (PDF) the agent sent to contacts

Agent package, version 1

• agent.json — settings, instruction categories, slots, tools, variables and the WhatsApp templates the agent needs
• instructions.md — the agent's instruction
• handler.py — the agent's Python code, when it has one
• examples.json — ideal-response examples
• eval_criteria.json — evaluation criteria
• versions.json — version history, for reference (not imported)

When one of your contacts asks to be forgotten, an admin of the workspace or of its agency can delete that contact from the inbox. It deletes every conversation with that contact in the workspace's channels of the same platform, archived ones included, with their messages, files, and the training examples taken from them. Only daily aggregated counts without personal data remain. Each deletion is recorded, without the contact's data, in the workspace settings.

An admin of the workspace or of its agency can close a workspace from its settings; the agency owner can close the whole agency, which closes each of its workspaces with the same dates. There are two ways:

• In 60 days. For 30 days everything keeps working, so you can move your channels without stopping the service. Then the channels are disconnected and the panel becomes read-only for 30 more days; you can still export everything. At the end, all the data is deleted. You can cancel at any time until then, and the channels are turned back on.
• Delete everything now. After typing the name to confirm, everything is deleted within minutes. It cannot be undone.

The admins of the workspace and of its agency get a mail at each step. If an agent you own answers channels of other workspaces, their admins are told when the closing starts, so they can replace it in time.

At the end of the closing, we delete the workspace's files and then, in one step, all its data: channels, conversations, messages, contacts, members and the agents it owns. For an agency, its own agents and settings go when its last workspace is gone.

We also revoke the access you gave us: your Google Calendar connections, and the authorization of the Meta account that connected your WhatsApp and Messenger channels, when that account is not used in another workspace. Instagram does not let us revoke our access; the receipt asks you to remove iAssistance from your Instagram settings.

Encrypted database backups are deleted by rotation: the last one that holds your data is gone 14 days after the deletion. The receipt you get by mail says what was deleted, when, and that date.

A record of the closing: the name of the workspace or agency, its dates, the counts of what was deleted and who was told. It holds no data of your contacts. Billing records are kept for as long as the law requires.

• Meta — delivers the WhatsApp, Instagram and Messenger messages; Meta keeps its own copy under its terms
• OpenAI — generates the agent's answers, transcribes audio and computes embeddings; it does not train on this data, keeps abuse-monitoring logs of generated answers for up to 30 days and does not keep transcriptions
• Supabase — hosts the database and files; its own daily backups last 7 days
• Cloudflare R2 — holds our encrypted nightly database backup for 14 days
• Resend — sends our mails; keeps them for 30 days
• Google — Calendar events created by your agent's tools live in your own Google account

For a deletion certificate or any other request about your data, write to legal@iassistance.app. See also our Privacy Policy and Terms of Service.